Terms of service.
Established by family… Two brothers from different backgrounds in both luxury hospitality and business operations.
We strive to become a fixture in the Saffron Walden – Essex community by putting customer satisfaction first and aim to become a strategic partner to the community at large. Audley End will not be only ready for a true pizza operation – it needs one, especially an operation that will focus on quality, price, and convenience.
Mono Pizzeria provides premium pizza with fast, free delivery to the Audley End railway station the village of Wendens Ambo offering both Delivery and Take-Away (no sittings or eat-in service at this time).
Specializing in superior pizzas, with proven recipes! Mono Pizzeria is made with unique, Italian based recipes and a secret sauce, include a vast array of topping selections, as well as healthy alternatives.
We promise to treat your private information in the way we deal with our family and work, in the same respect.
We treat all your personal data confidentially. We will keep it secure and comply with the applicable privacy regulations and consumer legislation.
Please make sure you read our Terms & Conditions located in this page, website terms of use and privacy policy.
This website is owned and operated by Peakdreams Limited (Mono Pizzeria) (“we,” “us” or “our“) Our Registered Office Address: Building 18, Gateway 1000 Whittle Way, Stevenage, England, SG1 2FP. Company No. 09582904.
How to contact us
If you want to talk to us about the website or any queries relating to your order, please call our office on 01799 802 519, 01799 802 520, 4pm - 8pm, Monday to Sunday.
Or email info@monopizza.co.uk (we will endeavour to respond to you within 72 hours). If you would like to write to us please direct correspondence to:
Our Business Address: Mono Pizzeria, Audley End Station House, Station Road, Wendens Ambo, Saffron Walden, Essex, CB11 4LB
We are always seeking to improve the customer experience. If there is anything you think we could do better please don't keep it to yourself, let us know. We care about what we do and we genuinely value your feedback.
Menu and Prices
Mono Pizzeria reserves the right to change the menu, offers, prices and delivery charges without notice. But we will always try to be on top and up to date with our information. Standard offers, promotional offers and promotional codes cannot be used in conjunction with any other discount or special offer.
Please ensure you ask our chef, or order taker for allergens. Some items on the menu may contain nuts, please ask our chef if you are unsure. Where applicable, all prices are inclusive of VAT at the standard rate.
Sale of Alcohol
It is a criminal offence to sell intoxicating liquor to a person under the age of 18. We support a photographic driving licence, passport, or proof of age cards, which are accredited by the Proof of Age Standards Scheme (PASS) as proof of age. Cards accredited by the scheme show a photograph, details of the person's age and a PASS hologram. If you cannot produce valid photographic identification, the sale will be refused. This applies to delivery and collection orders.
Ordering Online
You have the option of making full payment online at the time of ordering.
Online orders and any subsequent payments made to Mono Pizzeria are strictly non-refundable and cannot be cancelled.
All online delivery orders have a £30.00 minimum spend, including those with promotional discounts.
Mono Pizzeria reserves the right to cancel, amend, change or withdraw any offer or promotion at any time.
Cancellations & Refunds
We hope you don’t look to cancel and look forward to the Pizza you have been craving. Mono Pizzeria normally has a standard no refund policy on all orders made (as long as your order has not been placed in the oven), either online for delivery or collection, or by walk-in. If you wish to cancel your order you will not be offered a refund, this includes any other fees and surcharges. Exceptions may be made, in certain cases.
If you have a suggestion or comment about your experience online, from delivery or our family store, please get in touch with us directly through our email info@monopizza.co.uk.
Data Protection, Privacy & Security
Once you choose to provide us with any information by which you can be identified, you can be sure that it will only be used in accordance within the data protection laws.
Privacy Policy Statement
Mono Pizzeria may contact you about promotions that might interest you. If you have ticked the opt-in boxes on our website, you have given your consent to receive marketing communications by email, text, post or other electronic means. If anytime you do not wish to receive such communications or have further questions, please email info@monopizza.co.uk. Mono Pizzeria takes your privacy very seriously and the information you provide will be held under the Data Protection Act 1998.
Marketing Communications
Once you've made an order with us, your email address and personal details will be used for marketing communications from Mono Pizzeria. This will include details of our latest promotions, news, and information on Mono Pizzeria. This may include marketing communications received through emails, phone calls, SMS and post. You can unsubscribe from our marketing communications at any time. To unsubscribe from emails, you will need to click unsubscribe on the email link provided. Alternatively, you can email info@monopizza.co.uk to opt-out of any marketing communications.
We do not share your electronic information with any third party unless you have explicitly stated you are happy for us to do so.
Voucher and Promotional Terms
All Mono Pizzeria offers and promotions are covered by these standard terms and conditions. All offers may be subject to supplementary restrictions and conditions. If you can't find what you are looking for please email info@monopizza.co.uk for more details.
Standard Terms for Offers & Promotions:
Mono Pizzeria reserves the right to amend, cancel or change all offers and promotions at any time, without notice.
All promotions and offers cannot be used in conjunction with any other discount, staff discount or offer.
Minimum delivery value of £30.00 per order will still apply when a promotion or offer is applied. The minimum order value relates to the basket value after promotional discounts have been applied.
Delivery and Admin Fees, along with surcharges cannot be used within the voucher values limit.
Voucher can only be used on menu items stated under the conditions.
Vouchers will carry an expiry date, after this date the voucher can no longer be used.
Vouchers cannot be extended.
In the event a voucher is missing an expiry or start date, the voucher will become invalid.
Delivery can only be made within existing delivery zones.
Promoted offers are always subject to availability.
Substitution is not allowed unless availability is a problem. Our family office will contact you regarding this and may offer suitable substitute options where applicable.
Printed Menu Disclaimer
We reserve the right to change the menu, offers, prices and delivery charges without notice. Delivery areas apply and can change without notice. Special offers and promo codes cannot be used in conjunction with any other discount or promotion.
We accept payment by Cash, Visa, & MasterCard.
We reserve the right to refuse delivery. Some items on the menu may contain nuts, please ask our chef if you are unsure. Minimum delivery of £30.00 per order applies. For safety, delivery drivers will only deliver to the main door or reception area and all carry less than £10.00 in cash. Descriptions and images are for illustrative purposes only.
We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests. But we will endeavour to stay up to date with all our information.
Company reserve the right to, modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; or change the Terms & Conditions from time to time.